Customer Success Escalations Engineer

Do you want to work for a locally owned, world leader in network monitoring technology?

We are looking for a Customer Success Escalations Engineer to join us at our R&D centre in Hamilton. You will be supporting positive customer outcomes, working cross functionally to provide guidance on the customer support escalations you triage. Our unique product offering gives you the opportunity for continuous learning in a supportive team of smart individuals working on cutting edge technology.

Who We Are Looking For

To be successful, you will have a tertiary level, relevant qualification and 8+ years customer support, engineering or test experience, which has given you;

  • Expert knowledge of computer operating systems including Linux, Unix and Windows
  • Programming skills in C, UNIX shell, Java, Python, Bath
  • Expert knowledge of network security, network monitoring or network performance
  • The ability to create lasting and constructive relationships with multiple customers and colleagues
  • Flexibility to work outside regular business hours as required for case resolution.

For over 20 years we have welcomed team members from around the world to collaborate and innovate on a product we are proud of. We ask a lot, but we like to ensure you’re well looked after. Free Friday lunches, excellent coffee machine, pool table and individual flexibility are just some of the ways we look after our people. Our comprehensive salary and benefits packages are at the top end of the market - if the business does well so will you.

What We Do

Endace is an award winning, world leader in network monitoring technology, and we have offices based in New Zealand, Australia, the United Kingdom and the United States.

Our network recording and visibility solutions are used by some of the world's biggest companies to monitor some of the fastest, most powerful networks on the planet, increasing network security and performance. Banks and financial traders, healthcare organisations, telcos, retailers, governments and military trust Endace products to help manage critical data networks.

We partner with world-leading technology companies - such as Cisco, Darktrace, IBM, Palo Alto Networks, Splunk and many others - which leverage Endace technology to integrate high-speed packet capture into their solutions and host their applications on the EndaceProbe platform.

How you can be part of Endace

If you want to continue your career with technology and a team of capable, motivated individuals, we'd love to hear from you. You can click on the apply now button or find out more information at

Endace is committed to the principle of equal employment opportunity and to creating an inclusive environment for all.

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