Privacy Policy

Who’s who?

In this Privacy Policy:

“you” means you, our customer and/or user of Endace services and website.

“we”, “our”, “us” and “Endace” means Endace Limited and any related Company.


To deliver the highest standard of service, we may ask you to provide us with personal information from time to time. At Endace, we believe it is important that you know how we treat that information should you decide to supply it.

This policy outlines how and why we collect information from you, how we store it, how you can access and correct that information.

Collection of information

We may collect and store information about you (for instance, your name, address, contact number(s), email address, etc) when you complete application forms, enter promotions or competitions, or when we communicate via phone or email.

Other sources, like marketing organizations, may also provide us with information about you from time to time which we may use for marketing purposes.

Usage of information

We hold and use the information we collect for a number of purposes, including:

  • Providing and assisting you with products or services you request;
  • Offering you rewards, special offers, competitions and other promotions;
  • Providing you with information on Endace products and services

We will not disclose your personal information to any third parties without your express consent.

You agree that we may send you marketing messages, electronic or otherwise, about (amongst other things) our rewards, special offers, competitions and other promotions, and those of our agents or third parties which we consider may be of interest to you.

You may unsubscribe from receiving marketing messages from us and our agents at any time by using the unsubscribe link in our email communications or by emailing us at

We will not disclose your personal information to any third parties without your express consent.


Like many websites, we use web analytics services - such as Google Analytics - to measure the number of visitors to our site, and the pages they visit.

These services use "cookies", which are text files placed on your computer, to help us analyze how you use our site. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored on servers belonging to the companies providing the analytic services.

These companies will use this information to evaluate your use of our website, and to compile reports for Endace on the site's activity (for example, number of visitors to our site, how long they spend on the site when they visit and their geographical location). They may also transfer this information to their agents or where required to do so by law to the appropriate legal authorities.

You may refuse the use of cookies by selecting the appropriate settings on your browser. By using our website, you consent to the processing of data about you as set out above.

Access and Correction

You can access personal information that we hold about you by contacting us in writing. If the information held by us is inaccurate, incomplete or not up to date you may ask us to correct the information.

If you consent to receiving emails or other communications from us, but later change your mind, just let us know and we will take you off our list. Get in touch via our contact us web page or email with your request and we'll action it for you.

Privacy Act 1993

This policy does not affect your rights under the New Zealand Privacy Act 1993.

Changes in Policy

We may change the terms of this Policy at any time. We'll let you know if we do this by posting the new policy on our website.