Endace Privacy Policy and Cookie Policy


This page provides the current Privacy Policy and Cookie Policy for Endace and its websites, including www.endace.com, www2.endace.com, blog.endace.com, partner.endace.com and support.endace.com. These policies may be subject to update from time-to-time, so please refer to this page for the current versions. Updates will be posted on this page.

Managing your Cookie Settings

You can change your cookie settings at any time using the Cookie Settings dialog below.

Cookie Settings

Endace Privacy PolicyView


We aim to maintain the best level of privacy protection for all customers and suppliers regardless of where they are located in the world. This policy sets out how we will collect, use, disclose and protect your personal information when you access and use our websites (such as www.endace.com and blog.endace.com) to find out about or purchase products or services from us or have other dealings with us. It does not limit or exclude any of your rights under any specific privacy related legislation operating in your local geography.

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on 11 July 2018.

Who do we collect your personal information from?

We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
  • third parties where you have authorised this or the information is publicly available

Where possible, we will collect personal information from you directly.

When you visit, or use our website or any related service, we may collect information about you:

  • by recording clickstream data, which is non-personal information that is recorded when you click anywhere on a webpage and is used for the purposes of collecting, analysing and reporting data about how you use our website and related services; and
  • through the use of cookies, web beacons and similar storage technologies. Please refer to our Cookie policy for further information, including information on how you can disable these technologies.

The provision of some personal information is optional. However, if you do not provide us with certain personal information, you may be unable to enjoy the full functionality of our website or related services.

What personal information do we collect

When you visit the website, or use our services we collect the following information:

  • when you ask to receive information about us or our products or services, including signing up to our newsletter or other emails, your email address and any other contact information you provide to us
  • when you login to your account, your name and email address
  • information contained in your correspondence with us, for example, when you send us an email, submit an enquiry through our websites, engage with us at tradeshows or conferences or meet with us
  • if you participate in customer feedback surveys, information contained in your survey responses
  • if you purchase products or services through the website, your purchase history, your credit card and other information you submit to us for billing purposes and other information relating to transactions made through the website
  • any other information required to provide useful information to you on our websites or provide our products or services
  • as noted above, clickstream data, including your IP address, geographical location, browser type, etc.
  • if you purchase products or services via the Endace Support Portal, we use Stripe to process credit card transactions. We do not have access to your credit card information. You can view Stripe's privacy policy at https://stripe.com/nz/privacy.

How we use your personal information

We may use your personal information:

  • to verify your identity
  • to provide our websites and our products and services to you
  • to market our products and services to you, including contacting you electronically (e.g. by email for this purpose). You can stop receiving all or some of our marketing emails by following the unsubscribe instructions included in those emails
  • to improve the products and services that we provide to you
  • to undertake credit checks of you (if necessary)
  • to bill you and to collect money that you owe us
  • to respond to communications from you, including enquiries and complaints
  • to conduct research and statistical analysis (on an anonymised basis)
  • to make automated decisions for marketing and to tailor content or advertisements to your interests
  • enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or by applicable privacy law
  • to respond to lawful requests by public authorities, including to meet law enforcement requirements

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

Disclosing your personal information

We may disclose your personal information to:

  • another company within our group
  • any business that supports us in providing our product or service
  • a credit reference agency for the purpose of credit checking
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by applicable privacy legislation or other applicable law (e.g. a law enforcement agency)
  • professional advisers e.g. accountants, lawyers, auditors
  • any other person authorised by you
  • another company in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

We share information about your use of the website with our trusted social media, advertising and analytics partners through the use of cookies, web beacons and similar storage technologies. Please refer to the Cookies Policy for further information.

Transfers of Personal Information

Some of the personal data we collect is processed in New Zealand (where our operations are located). New Zealand is recognised by the European Commission as a country that ensures an adequate level of data protection and we rely on this decision in transferring personal data to New Zealand. Other business that support our services and products may hold and process your information in other jurisdictions or the personal data we collect through our website and/or the provision of services may be transferred to, and stored in, other countries.

We use third party data processors in other countries, including Japan, Australia and the United States. Where personal data is transferred it will only be transferred to countries or specified sectors within a country that have been identified as providing adequate protection aligned to EEA data standards (e.g. organisations in the United States under the EU-U.S. Privacy Shield framework), or to a third party where we have approved transfer mechanisms in place to protect your personal data (e.g. by entering into the European Commission's Standard Contractual Clauses). For further information, please contact us using the details set out in this policy.

Protecting your Personal Information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to risks inherent in processing personal information.

You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our products and services. Please do not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.

Your Rights

Your rights in relation to your personal data include:

  • right of access - if you ask us, we will confirm whether we are processing your personal data and provide you with a copy of that personal data.
  • right to rectification - if the personal data we hold about you is inaccurate or incomplete, you have the right to have it rectified or completed. We will take every reasonable step to ensure personal data which is inaccurate is rectified. If we have shared your personal data with any third parties, we will tell them about the rectification where possible.
  • right to erasure - we delete your personal data when it is no longer needed for the purposes for which you provided it. You may request that we delete your personal data and we will do so if deletion does not contravene any applicable laws. If we have shared your personal data with any third parties, we will take reasonable steps to inform those third parties to delete such personal data.
  • right to withdraw consent - if the basis of our processing of your personal data is consent, you can withdraw that consent at any time.
  • right to restrict processing - you may request that we restrict or block the processing of your personal data in certain circumstances. If we have shared your personal data with third parties, we will tell them about this request where possible.
  • right to object to processing - you may request that we stop processing your personal data at any time and we will do so to the extent required by the GDPR.
  • rights related to autonomous decision making, including profiling – you have a right to not be subject to a decision based solely on automated processing including processing, which produces legal effects concerning you or similarly significantly affects you, except where such automated decision making is necessary for entering into, or the performance of, a contract with you, is authorised by applicable laws or is based on your explicit consent.
  • right to data portability - you may obtain your personal data from us that you have consented to give us or that is necessary to perform a contract with you. We will provide this personal data in a commonly used, machine-readable and interoperable format to enable data portability to another data controller. Where technically feasible, and at your request, we will transmit your personal data directly to another data controller.
  • the right to complain to a supervisory authority - you can report any concerns you have about our privacy practices to the relevant data protection supervisory authority.

Where personal data is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing.

Subject to certain grounds for refusal set out in privacy or other applicable law, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you would like to exercise any of your above rights, please contact us at legal@endace.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

If you are not satisfied by the way your query is dealt with by our data protection officer, you may refer your query to your local data protection supervisory authority e.g. in the United Kingdom, this is the Information Commissioner's Office.

Processing Personal Data

The personal data we may process and the purposes for processing this personal information is outlined below.

We conduct automated decision making, including profiling to help us better understand your interests in our products and services and to provide you with information that more closely aligns to your interests and needs. The legal basis for our processing is that processing is necessary for the purposes of our legitimate interests (except where such interests are overridden by your fundamental rights and freedoms which require protection of personal data).

You do not have to provide us with your name, email address, phone number and position or information about your health to access and use the Endace websites. However, you must provide us with your name, email address, phone number and position when using some of our services such as requesting download of white papers, webinar attendance, support services and Endace Portals. The consequence of not providing the your name, email address, phone number and position is that we will not be able to provide all of our services to you.

Despite the above, we may process any of your personal data where such processing is necessary for compliance with applicable laws.

If you are a member of our team we may process special categories of personal data. This data may include racial or ethnic origins or data concerning health. The source of this data is directly from you. This data may be processed for required statistical reporting, or keeping you safe and health at work. The legal basis for this processing is carrying out our obligations and exercising our or your rights in the field of employment, social security and social protection.

Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you post your personal information on our customer portals, for example you acknowledge and agree that the information you post is available to members of our user community.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site's privacy policy before you provide personal information.


Our website may use cookies. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server of the client computer. These cookies are used to monitor your use of our websites so we can improve your experience of those websites.

Detailed information about our use of cookies including how to control which cookies you choose to accept, is available in our Cookies Policy (below).

Data Retention Policy

Personal data that we collect and process will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) regulates the collection, processing and transfer of EU individuals' personal data (as defined in the GDPR).

The personal information described in our privacy policy includes personal data as specified under the GDPR and we apply the same high standards across the world and our privacy policy reflects our commitment to the privacy and our global approach when dealing with personal data related to our website visitors, service users and team.

For the purposes of GDPR we are the data controller (as defined in the GDPR) when processing personal data collected by us through the website and/or when you use our services.

Contacting Us

The name and contact details of our Data Protection Officer is Sander Lommertzen (Sander.Lommertzen@endace.com). If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at legal@endace.com.

Endace Cookie PolicyView


Our websites use cookies. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. These cookies are used to monitor your use of our websites so we can improve your experience of those websites.

We may use cookies as follows:

  • to collect information on where you have been on our website, including what pages you landed on, viewed and what links you have followed
  • to analyse use of the website, assist with navigation and improve functionality
  • to measure the effectiveness of our advertising and to assist with our promotion and marketing efforts
  • In the course of using Google Analytics

We use a combination of session (which last for the duration of your browser session) and permanent cookies (which are written to your machine. A full list of the cookies we use is available below so you can decide which cookies you are happy to accept and which you do not want to accept.

You can set your cookie preferences when you are on our websites and once you opt in you can opt out at any time by withdrawing consent in the cookie settings management box on the website (which is accessible from Cookie Settings link in the website footer).

Google Cookies

We use a number of Google cookies to track aggregated statistics about what pages people visit on our websites, where they came from and where they leave our sites.

We also use some Google cookies to allow us to provide relevant advertising to you on other sites. For a list of Google cookies, and what they are for see the detailed list below. Here is an overview of Google cookies.

Information about Google's cookies is available from: https://www.google.com.au/policies/technologies/types/.

Google's privacy policy relating to its cookies is available at https://www.google.com/policies/privacy/partners/.

If you would like to customise or opt out of these settings please visit: https://tools.google.com/dlpage/gaoptout.

Advertising-related Cookies

Our advertising partners, including Google, may present advertising relevant to your interests generated from data relating to your access and use of our websites or our services.

For example, Google places cookies on your browser to collect information about your past use of our website and then allows us to place ads relating to our products and services on sites across the internet. If you would like to customise or opt out of behavioural advertising, you can elect not to receive these Marketing cookies (see list below).

You can learn more about interest-based advertising and opt out of interest-based advertising from participating online advertising companies at the following links:

  • Network Advertising Initiative (NAI) – http://optout.networkadvertising.org
  • Digital Advertising Alliance (DAA) – http://optout.aboutads.info
  • Digital Advertising Alliance EU (EDAA) – http://www.youronlinechoices.com
  • DAA AppChoices page – http://www.aboutads.info/appchoices
  • Please note that opting out of interest-based advertising does not mean you will no longer be served advertising. You will continue to receive generic ads.

    Controlling and Deleting Cookies

    Controlling what cookies are placed on your computer as a result of visiting Endace websites, can be done from the Cookie Management Utility – accessible from the Cookie Settings link at the top of this page.

    You can also manually delete any cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our website and attempt use our services, you may not be able to access certain parts of our website or services, and some functionalities may not work. You can find out more information about how to change your browser cookie settings at http://www.aboutcookies.org.uk.

    Cookie List

    Below is a list of all the cookies that are placed by any of our websites. They are grouped by category. Strictly necessary cookies are cookies that are required in order for the site to work properly. These include the cookies required to set your cookie preferences, and a session cookie. These are not optional.

    You can manage all the other categories of cookies we use, and elect to accept or not accept these cookies, though the Cookie Management Utility – which you can find from the “Cookie Settings” link in the footer of our websites. Or from our Privacy Policy at www.endace.com/privacy

    Strictly Necessary Cookies

    These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

    Cookies used

    Performance Cookies

    These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

    Cookies used

    Marketing Cookies

    These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

    Cookies Used (Lifespan)


    • lang (Session)


    • fr (89 days)


    • leo_auth_token (< 1 days)
    • RT (< 1 days)
    • lang (Session)
    • sl (2915167 days)
    • _lipt (2915167 days)
    • bscookie (467 days)
    • visit (466 days)
    • s_leo_auth_token (2915167 days)
    • JSESSIONID (Session)