24th March, 2020
Covid-19: An update from Endace
Thank you for your loyalty as an Endace customer. These are unprecedented times.
We hope that you, and your families, are all staying safe. I wanted to give you a quick update on what we are doing at Endace to support all our customers.
Endace Team Availability
We have taken the precaution of having all of our Endace team work from home wherever they are located around the world. Thankfully, as an organization we are already setup for working remotely. You shouldn't notice any difference from our sales or support teams.
Support is operating as normal with 24 x 7 availability. See here for all Support contact details. Shipments of EndaceProbe RMAs may be delayed due to freight carrier delays. (see Shipments and Freight below).
Shipments of DAG card RMAs is temporarily on hold due to shelter in place and lockdown orders by local governments. We expect this to remain for the next 4 weeks.
Product Questions and Demonstrations
Our global sales team is available as normal - just remotely. Feel free to reach out via the normal channels. Demonstrations are easily organized via video conference from our Partner Lab in Austin, Texas. Please feel free to contact your account manager, or email email@example.com for answers to any product questions or to organize a demo.
Shipments & Freight
We do expect shipments to be delayed. In order to mitigate these delays we have placed advanced forecasts with our suppliers and contract manufacturers. Despite this, we still expect some disruption to normal supply times.
The COVID-19 outbreak is affecting freight transport globally and this is also creating uncertainty with respect to shipments and delays.
Who to talk to
Work with your account manager as usual for any questions, and to co-ordinate expected delivery schedules for your orders.
Thank you for being a customer during these difficult times, we are working to make sure your security and operations teams have what they need to keep your business safe and operating reliably.
Stu Wilson – CEO